Privacy Policy

Effective Date: February 14, 2026

Desert Gold Home Services LLC (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, protect, and manage your information.

1. How We Collect Information

We collect customer information through direct interactions, including:

  • Website contact forms

  • Quote request forms

  • Appointment scheduling forms

  • Phone calls

  • SMS communications

  • Email communications

  • In-person service interactions

When you voluntarily provide information, we may collect:

  • Name

  • Phone number

  • Email address

  • Service address

  • Details related to your service request

We may also automatically collect limited technical data such as browser type, device type, and website usage information to improve site functionality.

2. How We Use Information

We use collected information strictly for legitimate business operations, including:

  • Responding to inquiries

  • Providing estimates and quotes

  • Scheduling and confirming appointments

  • Sending service-related communications

  • Delivering invoices and job updates

  • Providing customer support

  • Improving website performance and operations

We do not sell, rent, trade, or share customer information for marketing, promotional, or lead generation purposes.

3. SMS Communications and Opt-In

SMS messages are sent only after explicit customer consent.

Consent is obtained through an optional, unchecked checkbox on our website forms. Customers must actively select this checkbox to receive text messages.

By opting in, you agree to receive service-related SMS messages from Desert Gold Home Services LLC, which may include:

  • Appointment confirmations

  • Scheduling updates

  • Arrival notifications

  • Service follow-up communication

Message frequency varies depending on service activity.

Message and data rates may apply.

You may opt out at any time by replying STOP.
For assistance, reply HELP or contact us directly.

Consent to receive SMS messages is not a condition of purchase or service.

4. Clear Statement Regarding Opt-In Data

We do NOT share customer SMS opt-in information with affiliates or third parties for marketing or promotional purposes.

Customer opt-in data and consent are used solely for service-related communications.

5. Information Sharing

We do not sell, rent, trade, disclose, or otherwise transfer your personal information to third parties or affiliates for marketing, promotional, or lead generation purposes.

Information may be provided only as necessary to support business operations such as payment processing, scheduling systems, communication platforms, or subcontractor service fulfillment. Operational service providers may access information only to perform services on our behalf.

6. Required Mobile Data Protection Statement

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the Text Message services.

7. Data Security Practices

We implement reasonable administrative, technical, and physical safeguards to protect customer information, including:

  • Secure website hosting

  • Controlled access to customer data

  • Use of reputable third-party platforms for CRM and payment processing

  • Internal access limitations

  • Ongoing system monitoring

No method of transmission or storage can guarantee absolute security.

8. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve functionality and user experience. Cookies may collect non-personal information such as browser type, pages visited, and time spent on the site.

We do not use cookies to sell or distribute personal data.

Users may adjust browser settings to disable cookies, though some features may not function properly.

9. Data Retention

We retain personal information only as long as necessary to fulfill business, service, or legal obligations.

10. Customer Rights

Customers may request access to, correction of, or deletion of personal information by contacting us directly.

Customers may opt out of SMS communications at any time by replying STOP.

11. Children’s Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children.

12. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.

Contact Information

Desert Gold Home Services LLC
Las Vegas, Nevada
Email: service@desertgoldhome.com
Phone: (702) 276-2716